Citizen’s Perception of Public Health Services
The government’s policy focus has been to reduce the rate of problem incidence in the health delivery system by ensuring increased access to public health facilities, improved quality and improved efficiency of health service delivery. The feedback from citizens on these issues were captured in the midterm survey which has been summed up in the following outcomes.
Availability of Public Health Facilities
• Only a small majority of citizens said they have a public health facility in the community where they live. More than half of all respondents to the survey, 56 percent, confirmed they have at least one type of health facility including government hospitals and polyclinics in their community.
Access (Proximity) to Public Health Facilities
• Majority of citizens are of the view that public health facilities are far from where they live.
• Only 31 percent of respondents said public health facilities were near to their residence
• 69 percent believed public health facilities were far or very far from their residence.
Citizens’ Preference for Health Facility
• Majority respondents (61%) prefer a public health facility Fairness and Equity of Public Health Service
• Public health facilities are expected serve all manner of visitors with fairness and equity. Citizens’ were of the opinion that public health facilities are generally fair and non-discriminatory in the discharge of their duties’.
• A large majority of households, 68 percent, reported that health facilities were generally fair and treated people on “first come first serve” principle
• Only 19 percent of citizens agreed with the statement that citizens were not given equal treatments at public health facilities.
• 48 percent of male respondents and 49 percent of female respondents identified “relatives and friends of the public health staff “as the main basis for unequal treatments of patients in public health facilities.