Enhancing The Capacity of MMA To Provide Better Services To Citizens – Capacity support funds in action
The LGCSP provides capacity building to the staff of participating Metropolitan and Municipal Assemblies to address individual as well as institutional capacity gaps. This is done through the Capacity Support Fund (CSF). The CSF is given to MMAs to address specific and unique needs related to performance in five key PFM reform areas.
The capacity support is aimed at strengthening the skills set of staff to improve service delivery to citizens in the areas of development planning and management. Support also goes to the Assemblies in the form of consultancy for the development of strategies and frameworks to enable an assembly improve core PFM deliveries such as revenue mobilisation or asset management.
A total of over 4 million dollars have been disbursed to qualifying MMAs since 2013 under UDG 1, 2 and 3. These funds have been utilised in areas such as street naming, revenue improvement strategies, property valuation, asset management and resident satisfaction surveys. The most significant outcomes of these investments can be seen in the following areas of the MMAs work.
Using the Capacity Support Fund, 36 MMAs were able to form and train Street Addressing Teams (SAT) on LUPMIS, organize sensitization and stakeholder consultations on street naming with the traditional leaders, community and the media, conduct groundtruthing, acquire digital maps and mount an average of 30 signage posts in each of the 36 MMAs
• 11 MMAs which used their CSF to prepare revenue improvement action plans realized substantial increases in their revenue performance. Ejisu Juabeng for instance has exceeded her revenue target by 100%.
• 16 MMAs used their CSF to undertake property revaluation/asset register/business operating permit and to identify previously unknown properties and assets. For example, Sekondi-Takoradi Metropolitan Assembly recovered five properties at their new site for which they had no previous records. Nzema East Municipal Assembly also realized a lot of untapped resources in the Axim community in addition to a better nominal roll on businesses and properties to improve revenue generation.
In the coming months, capacity building efforts will focus on improving client services at the MMAs and help provide better services to citizens in all areas of the MMAs work.